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Core Values

What it Means to “Be the Collective”

As partners in the FRONTdoor Collective, we are united by our unwavering core values that define who we are. In times of spirited debate, we measure our options against our values to allow us to make the best decisions.

Treat Each Package As If It Were Our Own

Our maniacal focus on delivering the best customer experience in the delivery space should be unrivaled. The number one reason a customer may not shop with a brand or retailer again is because of a poor delivery experience. Our service should never be the reason for a lost consumer for any of our clients. Transparent customer feedback will be very important for us in our evolution to never settle, but always be innovating to improve the customer experience. Our commitment to the customer should be “No package is left behind”.

Take the Initiative

We tackle challenges as they arise and adapt quickly to the changing needs of our customers. As a team of critical thinkers, we drive continuous improvement to reach successes and keep pushing forward. We honor our commitments and challenge ourselves to execute better today than we did yesterday.​

Invest In Each Other

We believe in helping each other become the best versions of ourselves. We openly share ideas and methods for improvement between teams, partners, and drivers. We offer training and mentorships in areas of business, management, leadership, and productivity.​

Give Back

We are a part of the communities where we live and work, responsible for contributing to their betterment. We make every effort to leave a situation better than how we found it and set an example for how an environmentally responsible company should operate.

Support Our Partners

We are a company built for partners, by partners. We are a collective in challenges, successes, and areas of improvement. When one of us succeeds, we all succeed. We support each other and never let a partner down.

Safety First, Safety Always

We are committed to operating at the highest level of safety for all. We invest in programs that are proven to prevent accidents and injuries and promote health and wellness. Our policies and processes are designed to value safety as a top priority.

Treat Each Package As If It Were Our Own

Our maniacal focus on delivering the best customer experience in the delivery space should be unrivaled. The number one reason a customer may not shop with a brand or retailer again is because of a poor delivery experience. Our service should never be the reason for a lost consumer for any of our clients. Transparent customer feedback will be very important for us in our evolution to never settle, but always be innovating to improve the customer experience. Our commitment to the customer should be “No package is left behind”.

Take the Initiative​

We tackle challenges as they arise and adapt quickly to the changing needs of our customers. As a team of critical thinkers, we drive continuous improvement to reach successes and keep pushing forward. We honor our commitments and challenge ourselves to execute better today than we did yesterday.​

Invest in Each Other

We believe in helping each other become the best versions of ourselves. We openly share ideas and methods for improvement between teams, partners, and drivers. We offer training and mentorships in areas of business, management, leadership, and productivity.​

Give Back

We are a part of the communities where we live and work, responsible for contributing to their betterment. We make every effort to leave a situation better than how we found it and set an example for how an environmentally responsible company should operate.

Support Our Partners

We are a company built for partners, by partners. We are a collective in challenges, successes, and areas of improvement. When one of us succeeds, we all succeed. We support each other and never let a partner down.

Safety First, Safety Always​

We are committed to operating at the highest level of safety for all. We invest in programs that are proven to prevent accidents and injuries and promote health and wellness. Our policies and processes are designed to value safety as a top priority.

About The FRONTdoor Collective

The FRONTdoor Collective was created to solve the fundamental challenges of last-mile delivery— costs, capacity, timeliness, flexibility, and safety.

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Who We Serve

Shippers

FDC Partners

Investors

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